Cancellation & Refunds Policy
Comprehensive policy governing cancellations, refunds, and service terms for Legal Notice AI digital services
⚠️ Important Notice
Please read this policy carefully before using our services. Digital legal services have specific terms.
Digital Services
Instant delivery of legal documents upon generation
Time-Sensitive
Legal documents are time-sensitive and immediately usable
Legal Protection
Service terms protect both parties in digital transactions
1. Nature of Digital Legal Services
Instant Digital Delivery
Legal Notice AI provides instant digital legal document generation services. Upon successful payment and form submission, legal documents are:
- ✓ Immediately generated using AI technology and legal templates
- ✓ Instantly downloadable in PDF and DOCX formats
- ✓ Immediately usable for legal proceedings and official purposes
- ✓ Permanently accessible through user account for re-download
⚠️ Important Legal Notice
Digital legal documents are considered "delivered" and "consumed" immediately upon generation.Unlike physical goods, digital legal services cannot be "returned" as the legal content and templates have been provided and are immediately usable.
2. No-Refund Policy for Digital Services
🚫 STRICT NO-REFUND POLICY
All sales are final. Due to the immediate and consumable nature of digital legal services, NO REFUNDS will be provided under any circumstances once the service has been delivered.
Legal Basis for No-Refund Policy
This policy is legally justified because:
Immediate Consumption
- • Legal documents are generated instantly
- • Content is immediately accessible and usable
- • Digital goods cannot be "returned"
- • Service is fully rendered upon generation
Legal Industry Standards
- • Legal consultation services are non-refundable
- • Legal document preparation is immediately consumable
- • Professional services are rendered upon delivery
- • Industry practice for legal service providers
Legal Precedent & Consumer Laws
Under the Consumer Protection Act 2019 and Information Technology Act 2000, digital services that are immediately downloadable and consumable are exempt from traditional refund obligations. This policy complies with established legal precedents for digital legal services in India.
3. Specific No-Refund Scenarios
Refunds will NOT be provided in the following circumstances (including but not limited to):
User Error & Misuse
- • Incorrect information provided by user
- • Spelling mistakes or typographical errors
- • Wrong notice type selected by user
- • Duplicate purchases by same user
- • User changes mind after purchase
Technical & Delivery
- • Document successfully generated and delivered
- • User unable to download due to device issues
- • Internet connectivity problems on user end
- • User account access issues
- • Browser compatibility issues
Legal & Outcome
- • Legal notice did not achieve desired outcome
- • Recipient did not respond to legal notice
- • Court did not accept the notice format
- • User dissatisfied with legal advice received
- • Notice content does not meet user expectations
Service Completion
- • Service fully rendered as described
- • Document generated according to specifications
- • All promised features delivered
- • User received access to generated documents
- • Service terms and conditions fulfilled
🔒 Absolute No-Refund Clause
By using our services, you explicitly acknowledge and agree that: (1) You understand the immediate and consumable nature of digital legal services, (2) You waive any right to refund or chargeback claims, (3) You accept full responsibility for the accuracy of information provided, and (4) You agree that service completion upon document generation constitutes full satisfaction of our obligations.
4. Extremely Limited Exceptions (Service Failure Only)
⚠️ Rare Exception Policy
Refunds may be considered ONLY in cases of complete technical service failure where no document is generated despite successful payment.
Strict Refund Criteria (All Must Apply)
Refund consideration requires ALL of the following conditions:
- 1. Technical System Failure: Complete failure of our document generation system
- 2. No Document Generated: Zero legal documents produced despite successful payment
- 3. Immediate Reporting: Issue reported within 24 hours of purchase
- 4. Verification Required: Technical failure verified by our engineering team
- 5. No User Error: Failure not caused by user error, incorrect data, or connectivity issues
- 6. Payment Verification: Valid payment confirmation and transaction records
- 7. Account Verification: Valid user account with verified contact information
Refund Process (If Eligible)
Review Process
- • Initial review: 7-14 business days
- • Technical verification: 5-10 business days
- • Management approval: 3-7 business days
- • Total process: 15-31 business days
Refund Terms
- • Refund amount: Original payment minus processing fees
- • Processing fee: 10% of transaction value
- • Gateway charges: Deducted from refund
- • Refund method: Original payment source only
⚖️ Legal Disclaimer
Management reserves absolute discretion in refund decisions. Even if technical criteria are met, refunds may be denied based on business policies, account history, or other factors.No refund decision is guaranteed or legally enforceable.
5. Cancellation Policy
🚫 No Cancellation After Processing
Orders cannot be cancelled once payment is processed and document generation begins (typically within seconds).
Pre-Generation Cancellation Window
Extremely Limited Cancellation Window: Orders may be cancelled only if:
- • Cancellation requested within 60 seconds of payment completion
- • Document generation has not yet started
- • Technical systems have not begun processing the order
- • User account is verified and in good standing
Post-Generation Policy
No Cancellation
Once document generation is complete, cancellation is impossible as the service has been fully rendered and delivered.
Service Completion
Generated documents remain accessible and usable regardless of user satisfaction or subsequent needs.
6. Legal Protections & Dispute Resolution
Jurisdiction & Governing Law
- • Governing Law: Laws of India and specific state jurisdiction
- • Court Jurisdiction: Courts of New Delhi, India exclusively
- • Dispute Resolution: Binding arbitration under Indian Arbitration Act
- • Language: All proceedings in English language only
User Acknowledgments
By using our services, you legally acknowledge:
- 1. Understanding: You fully understand the nature of digital legal services
- 2. Acceptance: You accept the immediate and consumable nature of our services
- 3. Responsibility: You take full responsibility for information accuracy
- 4. Waiver: You waive rights to refunds, chargebacks, and cancellations
- 5. Agreement: You agree to binding arbitration for any disputes
🔐 Final Legal Notice
This policy constitutes a binding legal agreement. Continued use of our services after reading this policy constitutes acceptance of all terms. This policy supersedes any previous agreements and cannot be modified except in writing by our legal team.
7. Support & Contact Information
For technical support or policy clarification (not refund requests):
Technical Support
- • Email: support@legalnoticeai.in
- • Response time: 24-48 hours
- • Available: Monday-Friday, 9 AM-6 PM IST
Policy Inquiries
- • Email: legal@legalnoticeai.in
- • Response time: 3-5 business days
- • Legal clarifications only
Last Updated: January 2024
Version: 2.1
Next Review: July 2024
This policy may be updated without prior notice. Continued use constitutes acceptance of changes.